Please make sure to provide the correct shipping address. Use correct abbreviations and have spaces inserted properly. Rose Fleur will not be held responsible for items shipped to incorrect addresses provided by the buyer. If the package is returned non-deliverable a store credit will be issued. If your tracking information states that your package was delivered and you have not received it, you must contact the delivery carrier and address the issue directly with them.
Rose Fleur does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers to the local carrier in your country or air and ground transportation strikes or delays, nor are we responsible for any extra fees, customs or back end charges. The customer is responsible for any and all customs charges due on delivery of product.
We accept MasterCard, Visa and American Express. We do not accept returns, exchanges or refunds. All sales are final.